Version applicable in July 2025
These General Terms and Conditions of Sale (hereinafter referred to as \"GTC\") define the contractual framework applicable to any purchase or use of the dematerialized services offered by the company DIGIREACH SOLUTIONS ltd, whose registered office is located at Suite 6331, Unit 3A, 34-35 Hatton Garden, Holborn, London, EC1N 8DX, registered under number 16576359 (hereinafter referred to as the \"Provider\"), via the platform accessible at the address: https://lettre-ar.com (hereinafter referred to as \"the Site\").
The subscription to a service or the validation of an order entails acceptance without reservation of these GTC by the user (hereinafter referred to as "the Customer").
1.1. The GTC prevail over any other document emanating from the Client or a third party, unless expressly waived in writing by DIGIREACH SOLUTIONS ltd.
1.2. The Customer acknowledges that he/she acts as a consumer within the meaning of the Consumer Code, residing in France, and uses the services for private or professional purposes.
1.3. The Service Provider expressly informs the Customer that this is not a law firm. The templates, content or tools made available on the Site are not intended to constitute personalized legal advice.
1.4. Acceptance of the GTC is materialized by the checkbox provided for this purpose before order validation.
For the application of these GTC, the following terms must be understood as follows:
3.1. The Service Provider allows, via the Site, the use of the following features:
3.2. The subscription includes monthly:
3.3. The Customer may opt for the 48-hour trial offer before subscription, starting from €1.19 including VAT.
3.4. As an alternative to the subscription, the Client has the option to make a one-time shipment, charged at the rate of 9€ TTC per letter. This service includes either a standard, tracked, or registered letter, with the possibility of manual writing, file import, using a template, or assistance via artificial intelligence.
4.1. Access to the Site is free. Access to services requires the creation of a personal account and subscription to a subscription or one-time offer.
4.2. The Service Provider strives to ensure uninterrupted access to services, 24/7. However, interruptions may occur due to maintenance, updates, or force majeure.
4.3. The Customer is solely responsible for the computer equipment and internet connection used to access the Site. He/she undertakes to take all measures to protect his/her computer environment.
4.4. In the event of a detected security breach, the Service Provider reserves the right to temporarily suspend access.
5.1. The Customer chooses the type of mail, the shipping method, enters the contact details, then proceeds with the writing (or import) of the document.
5.2. Once the document has been validated, the Customer accesses the order summary, chooses his/her means of payment, accepts the GCS and then validates his/her order.
5.3. An order confirmation is sent by e-mail. This confirmation is final and cannot be modified.
6.1. Prices displayed on the Site are expressed in euros and include VAT.
6.2. Payment is due immediately upon order validation. It is made by credit card via a secure payment solution.
6.3. Banking information is never stored by the Service Provider. The debit occurs after authorization from the Customer's bank.
6.4. The Customer can view his/her invoices from his/her personal space. No invoice is sent by email.
6.5. In the event of a price change, the Service Provider reserves the right to adjust subscription and service prices at any time. However, these new pricing conditions will only apply to new Customers and subscriptions taken out after the new rates come into effect. Customers with an active subscription before this date will retain the initially agreed conditions until the expiry of their current period.
7.1. In accordance with Article L. 221-28 of the Consumer Code, the Customer does not benefit from the right of withdrawal if the service has begun at his/her express request before the expiry of the 14-day period.
7.2. The Customer acknowledges losing his/her right of withdrawal by expressly validating the immediate start of service execution.
7.3. In the event of partial withdrawal while execution has already begun, the Service Provider may charge an amount proportional to the services already provided.
8.1. The customer benefits from the guarantee of conformity and the guarantee against hidden defects, in accordance with articles L. 224-25-1 et seq. of the French Consumer Code and articles 1641 to 1649 of the French Civil Code.
8.2. Any claim under these warranties must be sent to the Customer Service Department with the necessary supporting documents. The Service Provider will examine the claim within a reasonable period of time.
9.1. The subscription can be cancelled at any time via the customer area.
9.2. No refund will be made for periods already started or for services properly performed, except in the case of an anomaly attributable to the Provider. However, the Client may send an explicit request for a motivated refund to customer service by email at the address support@lettre-ar.com. After analyzing the situation, DIGIREACH SOLUTIONS ltd reserves the right to proceed with a refund as an exception, at its sole discretion.
10.1. The Service Provider is bound by an obligation of means. It cannot be held responsible for delays, interruptions or errors caused by the Customer, a third party or force majeure.
10.2. It is the Customer's responsibility to verify the compliance of his/her documents before validation. The Service Provider cannot be held responsible for the legal or administrative consequences of an erroneous letter.
11.1. All elements of the Site (content, interfaces, software, trademarks, logos, etc.) are protected by intellectual property law. Unauthorized reproduction or use is prohibited.
11.2. The Customer only has a personal and non-exclusive right of use of the services and content made available on the Site.
12.1. The processing of personal data carried out in the context of these terms and conditions is detailed in the privacy policy available on the Site.
12.2. The Customer may exercise his rights by contacting : support@lettre-ar.com
13.1. In the event of a dispute, the Customer is invited to contact customer service as a priority in order to find an amicable solution.
13.2. In the absence of resolution, it may resort to a consumer mediator or the European online dispute resolution platform: https://webgate.ec.europa.eu/odr
14.1. These General Terms and Conditions of Sale are governed and interpreted in accordance with English law.
14.2. In the event of a dispute relating to the validity, interpretation, execution or termination of these General Terms and Conditions of Sale, the English courts shall have exclusive jurisdiction.
15.1 If any provision of the GTC is held to be invalid, the remaining provisions shall remain in full force and effect.
15.2. The Service Provider may modify the GTC at any time. The version in force is that published on the Site at the date of the order.
15.3. For any questions, the Customer may contact support at: support@lettre-ar.com