Subscription Terms

Last update: July 2025

A. Acceptance and Nature of Subscription

By accessing the services of https://lettre-ar.com, the user acknowledges having read these subscription terms. The commitment is formalized by ticking a checkbox when confirming the order.

All services are provided by DIGIREACH SOLUTIONS ltd under a monthly subscription model with automatic renewal and no fixed term. The Client may cancel their subscription at any time.

B. Conditions of Access to Services

An active user account and a valid subscription are required to access the following features:

  • Creation or import of personalized letters (PDF, text)
  • Writing assistance via artificial intelligence
  • Access to a catalog of letter templates
  • Management of a customizable address book
  • Postal dispatch via standard, tracked, or registered letter with acknowledgment of receipt
  • Digital archiving and download of dispatch proofs
  • Online order tracking
  • Customer support available on weekdays

The standard monthly subscription is offered at €39 incl. VAT, including:

  • 15 standard letters
  • 10 tracked letters
  • 5 registered letters
  • Unlimited access to templates and AI-assisted writing

A trial offer is available for 48 hours starting from €1.19 incl. VAT, depending on selected options, allowing users to test key features.

C. Subscription Process

Subscription to the services is carried out exclusively online. The process includes:

  1. Selecting the type of letter and delivery method
  2. Entering sender and recipient information
  3. Manual writing, uploading a document, using a template or AI
  4. Order summary confirmation
  5. Acceptance of the T&Cs and secure online payment

Once payment is confirmed, a confirmation is sent by email. The Client can find their order in their personal account.

D. Pricing and Billing

All prices are expressed in euros, VAT included. The amounts are those displayed at the time of order confirmation.

DIGIREACH SOLUTIONS ltd reserves the right to adjust prices at any time. New pricing applies only to new subscriptions. Ongoing subscriptions are not affected.

E. Payment

Payment is made at the time of the order via bank card (Visa, Mastercard, Amex) using a secure payment solution. If the transaction is declined, the order is cancelled.

Invoices can be viewed from the Client's personal space. No email transmission is provided.

F. Subscription Management and Cancellation

The Client can cancel their subscription at any time directly from their account.

Subscription termination takes effect immediately.

No refunds are granted, unless otherwise provided in the T&Cs.

G. Withdrawal

In accordance with Article L. 221-28 of the French Consumer Code, the right of withdrawal cannot be exercised if the Client has explicitly requested immediate execution of the service and it has been fully executed.

In other cases, the Client has 14 days to withdraw by simple notification without justification. A refund is issued within 14 days if no service has been started.

H. Contact

Customer support is available Monday to Friday from 9am to 6pm (excluding public holidays) by email: support@lettre-ar.com

I. Governing Law

These terms are governed by English law, subject to the application of mandatory provisions of French law for customers residing in France. In case of dispute, French or English courts may be seized at the consumer’s discretion.