Privacy policy

Article 1. Purpose

DIGIREACH SOLUTIONS, as the data controller (hereinafter referred to as “DIGIREACH SOLUTIONS,” “We,” or the “Data Controller”), pays particular attention to the protection of the personal data you provide to us or that we may collect.

DIGIREACH SOLUTIONS is committed to ensuring the confidentiality and security of your personal data in accordance with Regulation 2016/679 of April 27, 2016, on data protection, and Law No. 78-17 of January 6, 1978, as amended, on information technology, files, and civil liberties (hereinafter referred to as the “Regulations”).

The purpose of this privacy policy (hereinafter referred to as the “Privacy Policy”) is to inform you about how DIGIREACH SOLUTIONS processes your personal data.

We encourage you to review this document before submitting your personal data to us.

Article 2. Definitions

• Personal data (hereinafter referred to as “Data”): Any information relating to an identified or identifiable natural person by reference to an identification number or to one or more factors specific to that person (the “Data Subject”);
• Recipient: An individual or legal entity, public authority, agency, or any other organization authorized to receive data stored in a file or processed as part of a data processing operation by virtue of its functions;
• Data Subject: A natural person who is identified or identifiable, either directly or indirectly;
• Data Controller: A natural or legal person, public authority, agency, or other body that, alone or jointly with others, determines the purposes and means of the processing;
• Subcontractor: A natural or legal person, public authority, agency, or other entity to which the Data Controller entrusts processing operations on its own behalf;
• Processing: Any operation or set of operations, whether or not performed by automated means, applied to Data or sets of Data processed on behalf of the Data Controller, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.

Article 3. Identity of the Data Controller

DIGIREACH SOLUTIONS, a limited liability company incorporated under English law, registered with the Companies Register in LONDON (UNITED KINGDOM) under number 16576359, with its registered office located at The Panorama, Park Street, Ashford, Kent, England, TN24 8DF, is the Data Controller for your Data.

When you provide us with Data in connection with your use of the website accessible at the following URL: https://lettre-ar.com (hereinafter referred to as the “Site”), you are the Data Subject.

You can contact us regarding the protection of your data at the following email address: support@lettre-ar.com.

Article 4. What Personal Data is collected? When is it collected?

We collect and process the following data:

• Identification information (you): last name, first name, email address, mailing address, cell phone number;
• Identification information (recipients of your mail): last name, first name, mailing address;
• Economic and financial information: billing information;
• Login information: password, IP address, browser type, location (country or city), browsing history;
• Data related to the Site's customer support: history of your support requests.

We collect and process your Data, in particular when:

• You are browsing the Site and using its features;
• You fill out the forms available on the Site (subscription, order, contact, newsletter, etc.).

Article 5. What are the purposes? How long is the data retained?

Below are the legal grounds and retention periods that we apply to the processing of your data:

Article 6. Who are the recipients of the Data?

Your personal data may be shared with:

• Internal recipients: Your Data may be shared with authorized departments and personnel at DIGIREACH SOLUTIONS to fulfill the purposes set forth in the Privacy Policy. Only the Data strictly necessary to fulfill these purposes is shared with them;
• External recipients: Your Data may be shared with external departments, subcontractors, service providers, suppliers, or partners of DIGIREACH SOLUTIONS to achieve certain purposes defined in the Privacy Policy. Only the Data strictly necessary to achieve these purposes is shared with them.

Article 7. What protections are in place when data is transferred outside the European Union?

Your data may be transferred outside the European Union.

DIGIREACH SOLUTIONS implements all necessary safeguards to protect your Data, either by transferring it only to countries that the European Commission has recognized as providing an adequate level of protection, or by ensuring that such transfers are subject to appropriate safeguards as described in the Regulation.

Article 8. What Are Your Rights?

In accordance with the Regulations, you have the right to access, correct, erase, and transfer your Data; the right to restrict and object to the processing of your Data; and the right to provide instructions regarding the retention, erasure, and disclosure of your Data after your death.

When the Processing is based on your consent, you have the right to withdraw your consent at any time without affecting the lawfulness of the Processing carried out prior to the withdrawal of your consent.

You also have the right to file a complaint with the French Data Protection Authority (CNIL). For more information about your rights, visit the CNIL website at the following URL: cnil.fr.

Rights may be exercised:

• By email to the following address support@lettre-ar.com ;
• By mail to the following address: DIGIREACH SOLUTIONS, The Panorama, Park Street, Ashford, Kent, England, TN24 8DF.

When exercising your rights, you must provide proof of your identity by any means. If there is any doubt regarding your identity, DIGIREACH SOLUTIONS reserves the right to request additional information it deems necessary to verify your identity, including, but not limited to, a photocopy of your identification document.

If, after contacting us, you believe that your data protection rights have not been respected, you may file a complaint with the CNIL.